Where can I find the price list?
Price of services are available on their respective pages.
If the service you are interested in is not listed, do not hesitate to contact us.
What type of cars are available?
The following cars are available: medium size sedan (Nissan Fuga, Toyota Crown), large size sedan (Nissan Cima, Toyota Lexus or Century), minivan (Nissan Elgrand, Toyota Alphard) and van (Toyota Hiace, Nissan Caravan). Medium and large sedan type cars are suitable for up to 2 people. Minivan type car are suitable for up to 4 people and a van for up to 6 people.
Are foreign-made cars available?
Subject to disponibility, BMW and Mercedes Benz can be hired at selected locations.
Can we hire a single van for a party of seven?
A van is suitable for up to 7 people, including the driver. However, luggage space is limited to about 3 suitcases so it is not suitable for a party of 7. In such case, we recommend hiring 2 large sedan or one micro bus.
Are the vehicles fully insured?
Yes, all vehicles are fully insured and licensed to carry passengers. They are also regularly and rigorously maintained.
Are English speaking drivers available?
Subject to disponibility, English speaking drivers are available.
Do I need to tip the driver?
Tipping in Japan is definitely not mandatory. If you would like to show your appreciation for very good service, some kind of gift, no matter how small, will be very much appreciated.
I did not find my assistant at the airport, what should I do?
Should this very unlikely event occur, please call the number you have been given at time of booking or head to our service counter (located in the terminal, see map) for advice.
What is the service booking deadline?
Ideally, 3 days prior to arrival but we recommend booking as early as possible. We will do our best to handle bookings at shorter notice but in this case, it may be difficult to honour your choice of vehicle. Your understanding is greatly appreciated.
Is English the only language available?
On request, we can also provide services (Meet and Greet, Transfer) in Chinese and German at selected locations. Contact us for services in other languages.
I will be arriving by sea, are your services available at ports as well?
Yes, services are available from/to sea ports such as Yokohama, Kobe and Shimonoseki. Contact us for services at ports not mentioned above.